Cancellation Policy

We understand that schedules can change. To respect both your time and ours, we kindly request:

• 24-hour notice for cancellations or rescheduling

• 48-hour notice for spa packages and treatments over 90 minutes

• Late cancellations or no-shows may result in a 50% charge of the scheduled service

We appreciate your understanding and cooperation in helping us serve all our valued clients effectively.

Payment Information

We accept the following payment methods:

• Cash

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

• Apple Pay & Google Pay

• Sage Spa FTL Gift Cards

Gratuity: Gratuity is not included in our service prices and is gratefully accepted at your discretion. Typical gratuity ranges from 15-20%.

Arrival Policy

To ensure you receive your full service time, we recommend:

• Arrive 10-15 minutes early for your appointment

• For spa services, arrive 15-20 minutes early to enjoy our relaxation area

• Late arrivals may result in shortened service time to accommodate subsequent appointments

Health & Safety Guidelines

Your health and safety are our top priorities. Please note:

• All tools and equipment are thoroughly sanitized between each client

• We use hospital-grade disinfectants and follow strict hygiene protocols

• Please inform us of any allergies, sensitivities, or health conditions before your service

• If you're feeling unwell, please reschedule your appointment

• Certain services may not be suitable during pregnancy— please consult with your technician

Children Policy

To maintain a peaceful atmosphere for all guests:

• Children under 12 must be accompanied by an adult

• We offer select services for children ages 5 and up

• Please arrange childcare if you're visiting for spa services

Gift Cards

Sage Spa FTL gift cards make the perfect present:

• Available for purchase in-salon or by phone

• Gift cards never expire and are redeemable for any service

• Lost or stolen cards cannot be replaced—please treat them like cash